When we carry out service visits with our customers several times a year – rather than just once every 12 months – it’s not only about maintenance. It’s also about getting closer to the customer’s day-to-day operations, gaining a deeper understanding of their systems, and creating a sense of security.
“We’re seeing that more customers prefer to distribute their service visits. For example, when two systems are serviced separately, or when we carry out a preliminary visit to assess needs and order spare parts before the actual service work is performed,” says Service Manager Jan Lund Nielsen. “This is the case with one of our customers in Jutland. They can only shut down on Fridays – and only one system at a time. So, we spread the service across their two systems over the year and combine it with a preliminary visit for each system. This results in four visits throughout the year, while also giving us the opportunity to handle minor tasks and follow up on spare parts needs.”
The benefits are clear:
Closer customer relationships and better opportunities to address issues early.
Operations with higher uptime and fewer disruptions.
Would you like to learn more about a service agreement with Fisker? Contact us at service@fisker.as