A growing number of customers choose to enter into service agreements with Fisker, so they can use the service department’s expertise to prevent breakdowns. With the number of large projects also on the rise, this increases the demand for the department’s services.
Fisker’s service department has employed four new staff members in the past year to keep up with the increasing demand. Most recently, Fisker has employed a new service technician and purchased a new service vehicle, which is now ready to service customers throughout the Nordic countries.
Quick response
Fisker’s service technicians are equipped to respond quickly when things come to a head at the customers’ premises, and urgent help is needed. “We know what it means to the customers if their production facilities are down. It can quickly cost thousands of kroner,” says Fisker’s new service manager Henrik Skjærlund. “That’s why we offer all our customers remote support and thus even quicker assistance with urgent problems.”
Henrik Skjærlund joined Fisker on 1 October and brings many years of experience as a service manager and field service engineer for companies such as Stenhøj Service, Ommelift and Bonus Energy Windpower.
Preventing breakdowns
Fisker encourages all its customers to sign a service agreement when new equipment is installed. In most cases, breakdowns can be prevented if the customer has a service and maintenance agreement for the equipment.
In many cases, the employees in Fisker’s service department were responsible for installing the equipment in the first place, which means that they have in-depth knowledge of the setup and functionality and are able to quickly identify any problems.
Attractive service agreements
Many customers think Fisker’s service agreements are an attractive proposition and choose to sign up. “Today, we have service agreements on several continents,” says Henrik Skjærlund. “Our technicians have been on service calls to both Asia and South America, but we mostly call on customers in northern Europe. The benefits of regular service and maintenance of a plant are significant, and we therefore find that our services are in demand by our customers, no matter where they are.”