At Fisker we constantly upgrade to make sure our services meet our customers’ specific needs and circumstances. We have thus upgraded our facilities for providing remote support during the current difficult times with limited possibilities for travelling. This gives us several advantages.
Fisker’s technical service department has increased its back-office resources. “We have done this to give our customers even better remote support for their equipment. The limited possibilities for travelling over the past year have required alternative options to assist our customers,” says Technical Manager Lasse Høgh from Fisker. “We can now offer support with visual problem solution via cameras. Remote support also allows us to assist our customers much more promptly. Now we no longer need to be physically present to make changes to a palletising program for instance.”
To enable Fisker to assist with visual remote support, online cameras must be installed at the customers’ plants. “The customers obviously have to put up signs and accept that cameras are installed in order to comply with all regulations,” says Lasse Høgh.
At the picture you see a screenshot from a video recorded at a customer who has installed an online camera in the ceiling. In Fisker’s technical department we see clearly what is happening on top of the palletiser, and we can assist if a change must be made to the customer’s palletising programme. We can explain to the customer what to do; or we can take care of it for him by means of remote assistance.