A new setup for technical customer back-up in Fisker’s service department provides for better and more prompt service.
The new setup improves Fisker’s ability to meet the challenges our different customers are facing. “Today, our technical engineer Emanuel Frid is the first person our customers talk to, when they have problems that require assistance over the phone,” says Service Manager Henrik Skjærlund. “As a back-up for Emanuel, we have several other people who can provide support when additional resources are needed.”
Remote support guarantees prompt assistance
Both the employees in the technical back-up team and Fisker’s other service technicians can provide remote support to the customers and thus help them with urgent problems. In practice, an Ethernet modem is installed at the customer’s premises, and Fisker employees can then diagnose the problem without leaving the office. In several locations, Fisker also provides video monitoring with the help of IP cameras, and this allows employees to perform programming tasks while on the phone to a customer.
Even better service
Today, Fisker can therefore offer even better service and prompt assistance with urgent problems with the help of its team of competent employees.