Increased resale, more service agreements and a strengthened organisation. These are the key trends for the year 2015 at Fisker.
“Throughout 2015, we have received many enquiries from both near and far,” says Fisker’s Sales Director Peter M. Henningsen. “It has become clear that the awareness of our expertise, primarily when it comes to solutions for the packaging of wood pellets and potting soil, has reached a wider audience. While our core market continues to be Scandinavia, we are also getting more enquiries from other parts of the world, for example from South America, Russia and Asia.”
Increased resale
Fisker is also experiencing an increased resale to existing customers, which delights Peter M. Henningsen. “It is really positive that customers who have purchased a solution from us before many years ago return when they need new production equipment. This proves that we have done our work well, which is also confirmed by many customers.”
More service agreements
Many customers are also opting to purchase a service agreement from Fisker when they get a new unit installed. This is done primarily to prevent breakdowns and ensure production flow, thus meaning that the customers can fulfil the agreed delivery times with their own customers.
“With fixed agreements about regular checks and maintenance of the customer’s installation, one can, in most cases, prevent breakdowns,” says Henningsen. “As the employees in the service department have often also been responsible for installing the unit, and therefore have an intimate knowledge of its structure and functionalities, they can quickly and safely zone in on any problems.”
Positive outlook for 2016
Fisker has also worked continually on strengthening the entire organisation throughout 2015 in order to be able to keep up with the increase in activity while also expanding its expertise.
“We have a positive outlook for the coming year,” says Henningsen. “We are well prepared for collaboration with the customers, and have many interesting projects in the pipeline.”